Privacy Policy

AGENCY Bristol Limited is a healthcare demand generation consultancy registered in England and Wales (Company No. 15340027). Our registered address is Ground Floor Office Unit C, Colston Yard, Bristol, BS1 5BD. We can be contacted at hello@agencybristol.com. We are the data controller for personal data collected through this website and through our commercial activities.

We collect the following categories of personal data: Contact data name, email address, telephone number, job title, company name. Collected when you submit an enquiry, book a triage call, or download a resource. Usage data pages visited, time on site, referral source. Collected automatically via analytics tools (see Cookies section below). Communication data content of emails and messages you send to us, and our responses. We do not collect special category data (health data, financial data, or similar sensitive personal data) through this website.

We use your personal data to: Respond to enquiries and triage call requests Deliver resources, guides, and downloads you have requested Send commercial communications where you have consented or where we have a legitimate interest Improve the website and understand how it is used Our legal basis for processing contact data is legitimate interest (responding to enquiries you initiate) or consent (where explicitly given for marketing communications).

We do not sell personal data. We share data only with: Service providers who support our operations (email delivery, CRM, scheduling tools), all operating under data processing agreements Professional advisors (lawyers, accountants) where required Regulatory bodies or law enforcement where legally required All processors are GDPR-compliant and, where applicable, covered by adequacy decisions or standard contractual clauses.

Contact enquiries: retained for 3 years from last contact, then deleted. Active client data: retained for the duration of the engagement plus 7 years for legal and compliance purposes. Newsletter and marketing contacts: retained until you unsubscribe or request deletion. Website analytics aggregated and anonymised after 26 months.

We use the following cookies: Essential cookies: required for the website to function. No consent required. Analytics cookies: we use privacy-respecting analytics to understand how the site is used. These do not identify you personally and do not track across other sites. You can opt out via your browser settings. We do not use advertising or tracking cookies. We do not use Google Analytics.

Under UK GDPR you have the right to: Access a copy of your personal data Correct inaccurate data Request deletion of your data Object to processing based on legitimate interests Withdraw consent at any time (where consent is the legal basis) Lodge a complaint with the ICO (ico.org.uk) To exercise any of these rights, email hello@agencybristol.com. We will respond within 30 days.

We may update this policy when our practices change. Material changes will be notified via email to active contacts. The date at the top of this page shows when it was last updated.