Privacy Policy

AGENCY Bristol Limited is a healthcare demand generation consultancy registered in England and Wales (Company No. 15340027). Our registered address is Ground Floor Office Unit C, Colston Yard, Bristol, BS1 5BD. We can be contacted at hello@agencybristol.com. We are the data controller for personal data collected through this website and through our commercial activities.

We collect the following categories of personal data: Contact data: name, email address, telephone number, job title, company name. Collected when you submit an enquiry, book a triage call, or download a resource. Usage data: pages visited, time on site, referral source. Collected automatically via analytics tools (see Cookies section below). Communication data: content of emails and messages you send to us, and our responses. We do not collect special category data (health data, financial data, or similar sensitive personal data) through this website.

We use your personal data to: Respond to enquiries and triage call requests Deliver resources, guides, and downloads you have requested Send commercial communications where you have consented or where we have a legitimate interest Improve the website and understand how it is used Our legal basis for processing contact data is legitimate interest (responding to enquiries you initiate) or consent (where explicitly given for marketing communications).

We do not sell personal data. We share data only with: Service providers who support our operations (email delivery, CRM, scheduling tools), all operating under data processing agreements Professional advisors (lawyers, accountants) where required Regulatory bodies or law enforcement where legally required All processors are GDPR-compliant and, where applicable, covered by adequacy decisions or standard contractual clauses.

Contact enquiries: retained for 3 years from last contact, then deleted. Active client data: retained for the duration of the engagement plus 7 years for legal and compliance purposes. Newsletter and marketing contacts: retained until you unsubscribe or request deletion. Website analytics: aggregated and anonymised after 26 months.

We use the following cookies and analytics tools: Essential cookies: required for the website to function. No consent required. Google Analytics 4: aggregate analytics to understand how the site is used. It sets cookies and is opt-in. It only runs after you accept analytics cookies in our consent banner, and we use Google Consent Mode v2 so no analytics cookies are set until you opt in. We do not enable Google advertising cookies. Microsoft Clarity: aggregate heatmaps and anonymised session replay to improve page layout. Clarity runs in consent mode and, for visitors in the UK, EEA and Switzerland, does not set cookies without consent. It is not used for advertising. We do not use advertising or retargeting cookies. Full detail, including how to change your choice, is in our Cookie Policy.

Under UK GDPR you have the right to: Access a copy of your personal data Correct inaccurate data Request deletion of your data Object to processing based on legitimate interests Withdraw consent at any time (where consent is the legal basis) Lodge a complaint with the ICO (ico.org.uk) To exercise any of these rights, email hello@agencybristol.com. We will respond within 30 days.

We may update this policy when our practices change. Material changes will be notified via email to active contacts. The date at the top of this page shows when it was last updated.